Quality Assurance

Quality within SMSCL forms a decisive characteristic of performance and expertise in what we do. SMSCL ensures conformity throughout our products and services, which is mandatory for us to guarantee complete satisfaction of all our stakeholders, which forms a dynamic part and belief of our operations.

It exists as a significant role on how we participate and build on our customer relationships, while continuously striving to deliver a superior experience for our customers at every level. Quality conformance in SMSCL is created and unified within our Certified Quality Management System (QMS), which is instituted on ISO 9001-2015, to ensure our products and services at every stage meet the highest quality standards and perform optimally; systematically improving our products’ and services’ reliability, durability and performance.

In today’s competitive market, our customers are ever demanding, requesting better and superior quality products and services, which are critical to meet or exceed their expectations whilst complying with the highest quality standards possible.

As part of SMSCL’s key focus to deliver quality, we constantly evaluate our offerings to systematically prioritise process improvements to our products and services while integrating changes and eliminating defects pragmatically. Through this approach of consistently evaluating and reviewing our systems and processes over time, it aids us in reducing the costs of rework and warranty claims.

SMSCL adds value by providing customers the ability to retain more reliable, durable, out-performing products and services, which are more reliable, durable and out-performing, differentiating us from our competitors, owing to our Quality Management System. Our Quality Management System and practices reduce the likelihood of human error and improves on SMSCL validation activities to eliminate rework and ensures compliance in the direction of delivering complete customer satisfaction.